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FAQs

What is the St. Ives Mixing Bar?

The St. Ives Mixing Bar is an interactive store that invites consumers to discover and engage with the 100% natural extracts, exfoliants, or moisturizers included in our products. The St. Ives Mixing Bar invites its guests to create custom face scrubs, moisturizers, and body lotions, learn about our natural ingredients, and (most importantly) have fun! We’re excited to be open for the second summer in a row and to share how our ingredient driven philosophy continues to make us America’s #1 scrub brand.

How can I contact the St. Ives Mixing Bar?

Our store is located in the Flatiron district of NYC at 168 Fifth Avenue (at the corner of 22nd street and Fifth avenue). You can call our storefront at (917) 258-1090 or email us with product related questions at help@stives.com. Our store hours are Monday–Saturday 10 am—8 pm and Sunday from 11 am—7 pm.

How long will the St. Ives Mixing Bar be open for?

Our storefront is open from June 15 to September 30, but the St. Ives Mixing Bar online will be available until December 30!

What is “Live with St. Ives”?

This year, St. Ives has partnered with Island Records to bring the best of pop music via surprise in-store performances. “Live with St. Ives” debuts June 16 with British pop rock band The Vamps. New acts will be announced throughout the summer. Admission is on first come, first serve basis. No purchase necessary.

What makes the St. Ives Mixing Bar possible?

The St. Ives Research & Development design team developed a new & innovative technology that’s a proprietary blend of ingredients that are in a concentrated convenient flake form. This technology allows for a consumer product experience like no other. With this technology, customized lotions, moisturizers, and face scrubs can be made in minutes using a high-speed Shark Ninja blender resulting in high quality, unique products designed specifically for and by each consumer.

Why use a Shark Ninja blender to make the scrubs, moisturizers and lotions sold at the St. Ives Mixing Bar?

We wanted a way to deliver the highest quality product to the consumer as quickly as possible. We’ve experimented with many different methods of making body lotions, face scrubs and moisturizers using our new innovative technology and found that a high speed blender produces a unique and consistent lotion, scrub and moisturizer. We are proud to partner with Shark Ninja to power our unique bar experience. Thanks to the Ninja Chef High-Speed Blender, we can deliver high quality product at a fast and efficient pace.

What is the expiration date of your products?

Our products are best used before June 2019.

Do your products contain nuts?

Some of our Mixing Bar ingredients contain nuts. Our equipment and utensils have been in contact with ingredients that contain nuts. If allergic to nuts, user discretion is advised.

Do you test your products on animals?

We do not test our products on animals and are committed to ending animal testing. For more info see http://www.unilever.com/sustainable-living/what-matters-to-you/developing-alternative-approaches-to-animal-testing.html

Are your products suitable for sensitive skin?

Our products are suitable for all skin types. Additionally, our products are customizable so you can tailor them to your individual needs! For example, if you are new to using a face scrub, we recommend choosing a gentle exfoliant to acclimate your skin to the exfoliation process.

Who should I contact for product-related questions?

Email us at help@stives.com or call our Customer care line at (866) 436-6692.